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FREQUENTLY ASKED QUESTIONS GENERAL
How does this service work?
ALLO DA Canada Inc. has Automatic Number Identification mechanism (ANI) system, which automatically identifies you as a client as soon as you dial the system and lets you make the long distance calls without the hassle of entering long PIN numbers. Simply dial ALLO DA Canada Inc. access number, dial your destination number and you will be connected instantly. Any number of home office and mobile phones can be registered with one account and you can enjoy direct dialing for long distance calls.
What is PIN less dialing?
This feature allows you to skip entering your PIN number when placing calls
How can I use PIN less dialing?
If you are calling from a registered phone number. You will not be prompted for a PIN. This feature helps you to get directly connected to your destination number without dialing the PIN number.
Can I use PIN less dialing from an un-registered phone number?
No, you can only use this facility when dialing from a registered phone number.
When can I begin using the service?
Immediately! Upon credit card authorization, you account is automatically active and ready for use. You will receive a confirmation Mail from us.
How will I be billed?
Your credit card will be charged at the end of each month for calls you made. You will receive a comprehensive, easy-to-read statement from ALLO DA Canada Inc. via email or mail. You will be charged only for calls you make with your calling card. There are no monthly fees, hidden service fees, surcharges or connection fees.
Can I set a limit on my credit card charges?
Yes, all accounts are established with monthly usage limits – usually between $50 and $200. This is to protect against excessive unauthorized usage. To prevent service interruption for heavy users, ALLO DA Canada Inc. may raise your limit after several months. If you wish to maintain a strict budget, we can fix a limit that your usage will never exceed. Simply Contact us and ask us and specify the amount of your limit.
Do you offer calling cards?
Our Prepaid service is designed to meet all the needs of customers who prefer to buy calling cards. However, ours is a far superior service to those offered by calling card providers in that we have superior voice quality and have no hidden charges i.e. no connection charges, no monthly minimum, no account maintenance fees etc.
Will you sell or share my information with other companies?
No. All information you submit will be kept strictly confidential. We also take extra measures to protect your sensitive information by restricting access and encrypting your sensitive personal data.
Are there any commitments? Do I have to sign up for a certain period of time or can I cancel my service at any time? Are there any activation or disconnection fees?
ALLO DA Canada Inc. does not force you into any time commitment since we are confident of the value and quality of our service. There is no cancellation fee associated with our service. You are however required to settle any outstanding balance before your account is closed.
PRODUCT
How can I set up my Account?
For account set up click “Sign Up” at the web site, the system will take you through the registration process explaining every step of the account set up process.
Can I view my bill online?
Yes. All you have to do is go to the website. You’ll see a link on the menu called MY ACCOUNT. To view your usage, click the link and enter your account code and name. You’ll see all calls made and telephone charges accrued up to that point in time.
Can I view my call usage details for my Prepaid ALLO DA Canada Inc. account?
Customers under the Prepaid ALLO DA Canada Inc. payment option have confidential access to their usage information. They can a view their call usage on the My Account online account management tool. Simply log into My Account at (www.ALLO DAcanada.com) Then click on View Usage to view your usage details.
Why should I register my phone numbers with the service?
When you register a phone number with ALLO DA Canada Inc. you no longer need to enter a PIN number to access service from that phone number. In a few cases where your local exchange carrier does not provide us with the Caller Line Identification you may be asked to enter your PIN even when dialing from a registered phone number.
You CAN register your home phone, your cellular phone, as well as an office phone as long as it is a private line.
What if I have more than one phone in my house?
One customer can now subscribe to only one account at any given time. However, you can register up to five (5) registered phones (only three (3) for the pre paid plan) for the service.
ACCOUNT
How do I change my registered phone number(s)?
You can change any of the registered phone numbers through the web or by calling Customer Service Center.
Can I transfer my account to other person's name?
No, you cannot transfer your account to any other person.
How do I close my ALLO DA Canada Inc. Call account?
We are very confident that you will not want to disconnect your service at any point. However, if for any compelling circumstances you have to discontinue using the service at any time, you may do so by notifying us by email (sales@ALLO DAcanada.com) or by calling our Customer Service .In all cases, you will be responsible for payment of all charges for services rendered up to the date you discontinue service. You will not be entitled to any refund of the unused balance in your Prepaid Service Account, as on the date you discontinue the service.
PRIVACY
How does Reliance ALLO DA Canada Inc. protect my credit/debit card information?
We use state-of-the-art security features like many other large highly secure Internet sites. That is why certain areas of our site are accessible only after you log in to 'My Account'. Your personal information is heavily encrypted as it travels from your browser to our server, and once it reaches us, it is safe behind multiple layers of security
Is it secure to give you my credit card and customer data over the Internet?
Yes. Your account information is securely encrypted when it is sent to us over the Internet. All data is maintained only on company owned premises and is never released or sold to third parties. For more information, read about our Security Policy
PAYMENT
What are the different payment options available?
There are two different options for customers - Prepaid plan and Pay after Use plan.
In Prepaid, you can select a sign-up amount, which is the initial balance ($5, $10, $25, $50, $100, $200). Every time a call is made, the call charges are deducted from this balance. You may add to your Account balance at any time by accessing our website or calling our customer service center and requesting that a prepayment be credited to your account.
For the Pay After Use option, you will be billed at the end of each Pay After Use cycle for the calls that you have made that month. The monthly bills are available online and emailed to you. You can make your bill payments through your credit/debit card on our website or by calling our customer service center. In case you fail to do so, we may charge all charges relating to the Service to your (on file) credit/debit card on the billing due date. You also have the option of make an additional payment at any time during the month. We accept Visa, and MasterCard, Credit cards, Pay pal . Please note that this applies to customers with a Pay After Use payment option only.
What kind of payment do you accept?
Our service is designed to provide you with convenient payment options through your credit and debit, avoiding the hassles of check writing.
Why was my credit/debit card declined?
There are multiple reasons why your credit/debit card may have been declined. There may have been a credit/debit card processor or server error. Due to the high volume of people trying to sign up and make payments, occasionally our system cannot handle the traffic, resulting in a declined transaction.
Please make sure that expiry date on the credit/debit card matches the date, which you have keyed in. Also please make sure that the billing address of the credit card matches the address mentioned in your account. Failure to exactly match any of the above mentioned information will result in a declined transaction. Please contact your bank to make sure there is no issue with your card.
How do I recharge my Prepaid account?
You can recharge your Prepaid account online or through the Customer Service Center. To recharge online, please log in to your Account' and click the 'Recharge Account' option located in the left side toolbar. Make sure you have your credit/debit card handy to recharge your account. Optionally, you can call our Customer Service Center to recharge your account. Your account can be recharged in denominations of $5, $10, $25, $50, $100, and $200.
Note: It may take up to 1hour for the system to recharge your account.
Is there a validity period for the recharge amount?
No, there is no validity period. The prepayments/recharge credited to your Account do not expire so long as your Account remains active. If your Account does expire, however, we will not be obligated to refund any balance remaining in your Account to you.
I'm having trouble recharging… (Prepaid only)
Please make sure that expiry date on the credit/debit card matches the date, which you have keyed in. Also please make sure that the billing address of the credit/debit card matches the address mentioned in your account. Failure to exactly match this information will result in a declined transaction. Also, please contact your bank to make sure there is no issue with your card.
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